Need Support?

Each of our themes comes with 6 month of premium support, which can be extended at any time.
Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.
Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

Online Documentation

That’s the go-to place in case of any issues arising with your theme. The documentation can be found on the theme’s page, or in the downloadable theme archive.

Knowledge Base

Browse through the collection of articles related to the functionality and specific features of our themes.

Video Tutorials

We also provide video tutorials that cover specific aspects of using our themes. You can find them on our YouTube channel.

Support Policy

What’s included

Assistance with theme installation

If after following all instructions in theme documentation, you still have troubles installing your theme, we’ll gladly help you and point you in the right direction.

Modifications covered by theme functionality

Minor tweaks or changes, which can be done without modifying theme source files or implementing new features.

Theme compatibility with included plugins

We guarantee that your theme works as intended with any plugin bundled with or recommended by the theme. In case any issue occurs, it will be fixed in a timely manner.

Assistance with reported theme bugs

Contact our support team if you’ve found an obvious bug that prevents you from using the theme as intended

Providing information of recommended server configuration

The list of theme requirements is available in the theme documentation. Our Tech Support Team can always point you to the changes in server configurations needed to solve the issue you faced.

What’s not included

Complete theme installation from start to finish

If you’re new to WordPress, or simply don’t have enough time, you can always order our theme installation service and we’ll install the theme for you.

Customization not covered by theme functionality

This includes extending or modifying your theme beyond its advertised features. For any development work, you can always refer to our custom studio.

Support for 3rd party plugins

We do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service.

Help with additional scripts or custom code added to the theme

Custom code and scripts you add on the website may conflict with the theme. Fixing such issues is not provided by the Support Team. For any development work, you can always refer to our custom studio.

Server environment setup

Issues about your web hosting, server environment or software installed on your local machine are beyond our support service. Please check your web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Frequently
Asked Questions

Where can I find my purchase code?

The purchase code can be found in your Themeforest account, Downloads. Please follow instructions in this article in order to find your purchase code.

Can I get the images I saw on the theme demo?

All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme, however we do include their blurred/watermarked versions during the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com or shutterstock.com, just submit a support ticket.

I am not able to activate a bundled plugin using a license key

Bundled plugins are fully functional without the activation with a license key. You will get new plugin updates in next theme releases or via tickets. We keep to the Envato Policy on Bundled plugins.

How to extend/renew my theme support?

You can always extend your support period by purchasing additional 6 month of theme support. Learn more about it in the following article.

How many websites can I build with one theme license?

One theme license can be used for one website/domain only. If you need to use the theme for more than one domain, you need to buy an additional license.

How can I ask for a refund?

We keep to the Envato customer refund policy. In order to request a refund, please use the following link.

Having questions about our WordPress Theme?

Please contact our Customer Care Manager.